Why You Should Think Twice Before Using a Carpet Cleaning Company to Dry Your Flooded Property

When floodwaters hit your home or business, quick action is essential — but so is the right action. It might be tempting to call the local carpet cleaning company to “dry it out,” especially if they offer a fast turnaround and a low price. However, this decision can lead to bigger headaches (and higher costs) down the track.

Here’s why you should be cautious before trusting a carpet cleaning company with flood restoration.

1. They’re Often Not IICRC Certified

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) sets the global standard for water damage restoration. Certified technicians are trained to follow proven drying, cleaning, and safety protocols. Without this qualification, there’s a higher risk your property won’t be dried correctly — leaving hidden moisture behind that can cause mould, structural damage, and health risks.

2. Limited Knowledge of Drying Best Practices

Flood restoration isn’t just about removing visible water — it’s a science. Best practices involve mapping moisture, controlling humidity, monitoring daily, and using targeted drying strategies. Many carpet cleaners simply don’t have the training or experience to handle complex drying scenarios.

3. Lack of Proper Testing Equipment

A carpet might look dry, but water can be lurking in the underlay, subfloor, wall cavities, and even structural timbers. Professional restorers use specialised meters and thermal imaging cameras to detect hidden moisture. Without these tools, a carpet cleaner may unknowingly leave wet areas behind, inviting mould growth and long-term damage.

4. Inexperience with Complex Flooding Events

A simple water spill is one thing — a major flood is another. Floodwater can affect multiple layers of flooring, walls, insulation, electrical systems, and furniture. Skilled flood restoration experts know how to assess the situation, prioritise drying zones, and protect your property from further damage. Carpet cleaners typically focus only on the carpet, leaving other areas untreated.

5. Limited Understanding of Different Materials

Different materials respond to water in different ways. Some can be dried in place; others must be removed and replaced to ensure safety and prevent contamination. Without experience in identifying the right approach for each surface, a carpet cleaner may make the wrong call — which could cost you more later.

6. Sewage-Contaminated Flooding Requires Removal, Not Cleaning

If your flooding involves Category 3 water (sewage or black water), the risk to health is severe. In these cases, carpets, underlay, and many building materials must be physically removed — cleaning alone is not safe or compliant. Professional restorers follow strict decontamination protocols to protect both occupants and workers.

The Bottom Line

A carpet cleaning company might be great at removing stains, but flood restoration is a completely different skill set. Without the right training, equipment, and experience, they can unintentionally leave your property unsafe and at risk of secondary damage such as mould growth.

When it comes to flooding, always choose a restoration company with IICRC-certified technicians, proven drying methods, and the right tools for the job. It’s an investment that protects your property, your health, and your peace of mind.